Privacy Policy
Health Connect HomeCare Solutions LLC
Effective Date: 7/29/2026
Health Connect HomeCare Solutions LLC ("Health Connect," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit healthconnectnc.com (the "Site"), contact us, or inquire about our services.
This policy applies to our website and general business communications. It does not replace the separate notice we provide to clients regarding protected health information. See the section titled "Client Health Information" below.
Information We Collect
Information you provide directly. When you complete a contact form, request a consultation, call us, email us, or apply for employment, we may collect:
- Name, phone number, email address, and mailing address
- The name and general situation of the person needing care
- Preferred contact method and times
- Employment history, credentials, and certifications, if you are applying for a position
- Any other information you choose to include in your message
Information collected automatically. When you visit the Site, our website platform and analytics tools may collect:
- IP address and general geographic location
- Browser type, device type, and operating system
- Pages viewed, time spent on pages, and referring website
- Cookie data, as described below
We do not knowingly collect information from any person under 18 years old. If we learn we have collected such information, we will delete it.
How We Use Your Information
We use the information we collect to:
-Respond to your inquiries and schedule consultations
- Assess whether our services are a fit for your needs
- Coordinate care and communicate with clients and authorized family members
- Review and process employment applications
- Improve our website, services, and communications
- Send information you have requested about our services
- Comply with applicable laws, regulations, and licensing requirements
We do not sell your personal information. We do not rent or trade your contact information to third parties for their marketing purposes.
How We Share Your Information
We may share information in the following limited circumstances:
Service providers. We use third-party vendors to operate our business, including our website platform, email and productivity software, scheduling software, and payroll provider. These vendors may access information only to perform services for us and are expected to protect it.
With your authorization. We share information with family members, healthcare providers, insurers, or others when you or your authorized representative directs us to do so.
Payers and coordinating organizations. With appropriate authorization, we may share information with long-term care insurers, veterans benefit programs, Medicaid or its contracted plans, referral partners, and care coordination networks in order to arrange or bill for services.
Legal requirements. We may disclose information when required by law, regulation, subpoena, court order, or a government or licensing authority, or when necessary to protect the safety of a client, our staff, or the public.
Business transfers. If our business is sold, merged, or reorganized, information may be transferred as part of that transaction.
Client Health Information
Information about our clients' health, care plans, and services received is handled with additional protections beyond this Privacy Policy. Clients receive a separate notice describing their rights and how their health information may be used and disclosed. That notice governs client health information and controls in the event of any conflict with this Privacy Policy.
Please do not include detailed medical information in website contact forms or general email. If you need to share health details with us, call us at (984) 408-1753 so we can collect that information securely.
Cookies and Tracking
Our Site uses cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve performance. Most browsers allow you to refuse or delete cookies through your browser settings. Disabling cookies may affect how parts of the Site function.
We may use analytics services to understand aggregate website traffic. These services collect usage data in accordance with their own privacy policies.
Text Messages and Email
If you provide your phone number and consent to text messages, we may contact you by text about scheduling, care coordination, or your inquiry. Message and data rates may apply. You may opt out at any time by replying STOP or by telling us directly.
You may unsubscribe from marketing emails using the link in the email or by contacting us. We will still send necessary communications related to services you receive.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, use, or disclosure. These include access controls, secure business accounts, and staff training on confidentiality.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, and information sent to us over the internet is transmitted at your own risk.
Data Retention
We retain information for as long as needed to provide services, meet our business needs, and comply with legal, licensing, tax, and recordkeeping obligations. Client records are retained for the period required under North Carolina law and applicable regulations, then securely destroyed.
Your Choices and Rights
You may:
- Ask what personal information we hold about you
- Request corrections to inaccurate information
- Ask us to delete information, subject to our legal and recordkeeping obligations
- Withdraw consent for marketing communications
- Ask questions about how your information is handled
To make a request, contact us using the information below. We may need to verify your identity before responding. Clients have additional rights regarding their health information as described in the separate notice provided at the start of services.
Third-Party Links
Our Site may link to other websites, including partner organizations and resource directories. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will update the Effective Date above. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Health Connect HomeCare Solutions LLC
PO Box 97605
Raleigh, NC 27624
Phone: (984) 408-1753
Email: Info@healthconnectnc.com